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The Art of Saying No: Navigating through Challenging Customer Requests

“Have you ever felt like you’re juggling too many balls and trying to keep them all in the air?”AK questioned.GK: “Sounds like a familiar challenge. Tell me more.”AK: “Well, one of our customer representatives says everything is urgent and needs to be done yesterday. Constantly throwing new requests at us without considering the impact on […]

Shu-Ha-Ri: A Roadmap for Team Integration and Adaptation

“I didn’t expect this from a senior team member in my team.”AK continued “I’ve hit a bit of a roadblock in our team dynamics. One of our team members, who comes with significant technical experience, seems to be struggling to adapt within the project in terms of domain-specific knowledge.”GK: “OK.”AK: “I thought his expertise would […]

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